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Minor issue - Apache error logs : client denied by server config /var/www/config/scp #480

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indusone opened this issue Jan 27, 2014 · 3 comments
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Minor issue - Apache error logs : client denied by server config /var/www/config/scp #480

indusone opened this issue Jan 27, 2014 · 3 comments
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@indusone
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Hi

Need some help with this. I can access osticket just fine, but each time there is this error in the logs, why is it searching in the config folder . Does osticket have a config folder. And my osticket files are under /var/www/support/
@greezybacon
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osTicket will request urls like /scp/ajax.php/config/scp. Apache is supposed to invoke ajax.php with a PATH_INFO of /config/scp. Do you have something in place to prevent such a request?

@sheerazkaleem
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i also receive the same error in osTicket logs like
[Tue Jun 17 08:40:23.115566 2014] [access_compat:error] [pid 25119:tid 139887810385664] [client 111.88.18.104:50648] AH01797: client denied by server configuration: /usr/local/apache2/htdocs/osTicket/

what is will do to remove this error?
Also i have started a thread on osTicket forum
http://www.osticket.com/forum/discussion/77727/every-popup-tool-tip-is-showing-new-ticket-page#latest
can u help me?

@ntozier
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ntozier commented Jul 1, 2014

@sheerazkaleem
Please see:
https://wiki.apache.org/httpd/ClientDeniedByServerConfiguration

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@greezybacon @FossPrime @ntozier @indusone @sheerazkaleem