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postman window position can't be reset, can become unrecoverable off-screen #2992

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k3davis opened this issue May 2, 2017 · 22 comments
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bug platform/windows Windows specific issues
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@k3davis
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k3davis commented May 2, 2017

  1. Postman Version: 4.10.7
  2. App (Chrome app or Mac app): Windows x64
  3. OS details: Windows 10
  4. Is the Interceptor on and enabled in the app: n/a
  5. Did you encounter this recently, or has this bug always been there: unknown

The Postman window can become unrecoverable off screen in the following situation:

  • Dual monitors, with the screen extended across both monitors
  • Open Postman and position on secondary monitor (in my case the right one)
  • Change display settings to "duplicate displays" instead of extend

Postman is now positioned off screen in a completely inaccessible way. Attempts to correct:

  • Win key + left (which typically manually drags a focused window's position) - no effect

  • Right-click taskbar > Cascade windows - postman isn't included in the cascade and is still untouchable

  • Uninstall/Reinstall app - window position as well as numerous other settings are retained as though you never uninstalled it at all (an issue unto itself)

@AadilC
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AadilC commented May 5, 2017

Experiencing the same issue (Win 10 multi monitor setup)

@k3davis try focusing on the postman window by Clicking the icon on the task bar
or
ALT + TAB (WIN + TAB) to select.

Once focused hit ALT+ SPACE which brings up small menu
Then select either Move or Maximize to adjust the window position

hope this helps :)

@vegetableman vegetableman added bug platform/windows Windows specific issues labels May 5, 2017
@vegetableman
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vegetableman commented May 5, 2017

Thanks for letting us know about this issue. Will keep you guys posted ^_^.

@MHeironimus
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Seeing this issue on Windows 7 also.

@AugustKarlstedt
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Issue still exists.

@k3davis
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k3davis commented Jun 28, 2017

I wonder (but have not tested the theory) if this issue is shared with other Electron apps, or if it is Postman-specific.

@kristyoverton
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I'm having this issue now, in v5.0.2.

@sdnts sdnts added this to the 5.2 milestone Jul 19, 2017
@sdnts
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sdnts commented Aug 23, 2017

For the moment, if you guys see this, you can reset the app's window settings manually. To do this, you'll need to delete the requester.json file from the app's data directory, this is located:

on macOS: ~/Library/Application\ Support/Postman
on Windows: C:\Users\Postman\AppData\Roaming\Postman
on Linux: ~/.config/Postman

We'll take this up soon so the manual step isn't needed.

@sdnts sdnts modified the milestones: 5.2, 5.3 Aug 23, 2017
@Rigler01
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Rigler01 commented Oct 3, 2017

This happened to me yesterday when i connected remotely to my work machine (which does have multiple monitors, in case that's the relevant thing). I'm using version 5.2.1 and Windows 7.

The manual fix re the requester.json file worked (once I'd permanently deleted it from the recycle bin) - thanks very much for this, it saved my evening...as sad as that sounds!

@k3davis
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k3davis commented Oct 4, 2017

Simply exiting Postman, renaming the file, and starting it again worked for me (on Windows). I look forward to this getting fixed because I frequently switch between 1 and 2 monitor scenarios and forget to move Postman to my primary screen before doing so.

@xameeramir
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Still experiencing this on Windows 10 x64

@thecuriousdev
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The issue got fixed in PostmanCanary 5.6.0-canary01

get the build from https://www.getpostman.com/canary

@cshaw33
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cshaw33 commented Jul 25, 2019

This issue is happening again with Postman v7.3.4.

The old manual fixes mentioned above did not work for me, but I was able to resolve by editing C:\Users\user\AppData\Roaming\Postman\window and setting all values for "isFullScreen" to false

@Moltenhead
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Same issuse after update, here is some logs executing using the console launcher :
Capture d’écran 2019-10-02 à 09 29 56
The last message is indefinitly repeating itself and window doesn't show.

@hannabatjargal
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hannabatjargal commented Oct 2, 2019

For the moment, if you guys see this, you can reset the app's window settings manually. To do this, you'll need to delete the requester.json file from the app's data directory, this is located:

on macOS: ~/Library/Application\ Support/Postman
on Windows: C:\Users\Postman\AppData\Roaming\Postman
on Linux: ~/.config/Postman

We'll take this up soon so the manual step isn't needed.

This fixed my problem. Thank you so much!

@b-hayes
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b-hayes commented Nov 24, 2019

This is happening again on MacOS Catalina with Postman Version 7.12.0

@darkcorn1997
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i deleted ‘window’ on my macos instead of ‘requester.json’, it have solved

@chkp-talron
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happened to me on windows 10 v7.14.0
deleting the file 'window' in C:\Users[user]\AppData\Roaming\Postman solved the issue.

@gohalien
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Opening the window file and setting isFullScreen to false (instead of true) solved the problem

@NArnott
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NArnott commented Oct 13, 2020

In case anyone else gets into this mess, it looks like F11 switches between full screen mode and normal mode (rather than manual config file edits)

@SmaugWyrm
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This issue is happening again with Postman v7.3.4.

The old manual fixes mentioned above did not work for me, but I was able to resolve by editing C:\Users\user\AppData\Roaming\Postman\window and setting all values for "isFullScreen" to false

April 2023 and this is still(again) an issue on v10.12.11 this fix correct the problem

@astanwar99
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Experiencing same issue on Arch Gnome - Postman 10.17 in single monitor setup.

This is working though:

Experiencing the same issue (Win 10 multi monitor setup)

@k3davis try focusing on the postman window by Clicking the icon on the task bar or ALT + TAB (WIN + TAB) to select.

Once focused hit ALT+ SPACE which brings up small menu Then select either Move or Maximize to adjust the window position

hope this helps :)

@alraney80
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alraney80 commented May 1, 2024

Experiencing same issue on Windows 11 - Postman 10.24 in dual monitor setup. However, using F11 to toggle between full screen mode and normal mode fixes the issue.

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